IOS Mobile app
Pool Munchies
Mobile ordering app with fast delivery to your lounge chair
CHALLENGE
Create a seamless mobile ordering experience for poolside guests that minimizes wait times, reduces disruptions, and ensures an efficient, user-friendly process
ROLE
|
UI/UX Product Designer
CATEGORY
Food & Beverages, Shopping
WHEN
Aug. 2022 - Nov. 2022
Understand
CONTEXT
Poolside snack bars often rely on traditional ordering methods, where guests must leave their lounge chairs to place orders, resulting in long wait times and interruptions in their relaxation. Staff may struggle with handling multiple orders simultaneously, leading to inefficiencies and order mix-ups. A mobile ordering app could streamline this process, providing a hassle-free way for guests to order and receive food without disrupting their experience.
PROBLEM DEFINITION
The problem can be summed up as the following:
A mobile ordering app can streamline browsing, ordering, and notifications, enhancing convenience, service efficiency, and the overall experience.
DISCOVERY
Users value efficiency: Guests prefer a quick and easy way to order food without leaving their seats.
Clear communication is essential: Users want real-time order updates and estimated wait times to reduce uncertainty.
Customization enhances satisfaction: Guests appreciate the ability to modify their orders, such as adjusting ingredients or specifying dietary preferences, for a more personalized experience.
Ideate + Iterate
CONTEXT
I refined my app through user feedback and usability testing, making improvements to the ordering flow, interface clarity, and real-time order tracking for a smoother experience.
Polish
DESIGN + PROTOTYPES
After finalizing the design, I polished it further and built a quick prototype.
Results
Reduced Wait Times: Guests can place and receive orders more efficiently, improving overall service speed.
Enhanced User Experience: A seamless, digital ordering system minimizes disruptions, allowing guests to enjoy their time by the pool.
Increased Sales for the Snack Bar: A more efficient ordering system encourages frequent purchases, boosting revenue.